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PISTO Customer Care 

At PISTO Jewelers, we strive to accommodate our customers in every way possible. We want you to be fully satisfied with your jewelry purchase.

 

Our hours of operation at PISTO Jewelers are Monday through Friday from 9:00 AM – 4:00 PM Eastern Standard Time (EST). 

 

Please contact us with any questions through our live chat and you will receive a response from us within 24 hours, Monday through Friday from 9:00am - 4:00pm Eastern Standard Time (EST). Our offices are closed on weekends and U.S. Holidays. 

  • What base metals do we use?
    We offer 14k-18k gold plated stainless steel and sterling silver options. Stainless steel and sterling silver are hypoallergenic, meaning it’s great for those with sensitive skin. Both base metals are durable and longer lasting compared to any other base metals. Gold plated sterling silver, is also known as gold vermeil.
  • Is your gold plating the same as other jewelry companies?
    No, our gold plated products are finished using the same quality specifications as our vermeil jewelry. The process we use is the highest quality plating available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available.
  • Is the jewelry made with real gold/silver?
    Yes, we only use real 14-18k yellow gold as the top layer of our jewelry. The metal base underneath the 14-18k gold layer is stainless steel or .925 sterling silver. All of our products are thoroughly tested for quality and durability before, during and after production.
  • How can I store and protect my jewelry?
    Our products are heat proof and sweat proof. Avoid taking showers with jewelry on because it can eventually cause the gold layer to wear off completely. Jewelry should be kept dry. Keep jewelry stored in our micro-fiber PISTO pouches when jewelry is not being used. Gently clean your 14k - 18k gold plated jewelry with our soft microfiber cloth. Be sure not to over-polish jewelry because it can damage the finish. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products. Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold jewelry.
  • When will my order be shipped?
    All orders are shipped within 48 hours after your order has been processed Monday through Friday 9am to 5pm, not the date the order is placed. Orders are not processed or shipped on Weekends or Holidays. Please keep this in mind when selecting a shipping method.
  • How do I track my order?
    Once you have purchased your order succesfully you will receive an order confirmation. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. We typically ship via USPS which usually delivers within 2-7 business days.
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